Archives for billing

CalendarSometimes it would just help a lot if a bill were only due a week or two earlier – or a few days later – every month.

Now iMGA customers can change their due date if doing so would help.

The woman on a fixed income who would really like her bill due on the 25th, the couple on social security who like to pay all their bills by the 7th, the family who would prefer to arrange this new bill to come just after the paychecks they get on the 15th – all of those insureds can have their preferences met.

Just call and let us know what date you would prefer. If you want to move the date up (make it earlier), just tell us. If you want to move it back a small payment may be needed to cover the additional premium for the days included in the change. Either way we can take care of it quickly and easily.

Custom payment dates – just one more way iMGA is working to make insurance easier for our agents and their clients.

Installment InvoiceWhen we introduced our billing system we tried to make things as easy as possible on the customers. One of the ways we did that was to automatically spread any underpayment across all future installments. So, if their payment had been $100/month and they missed a month and had four payments left, the remaining payments would be $125 each instead of $100.

You might or might not be surprised by how many confused calls that created.

We definitely were surprised. We had tried to be nice, but in doing so we had made things too complicated. So we’re returning to simple. As of now, if the insured’s bill is $100 per month and they miss the bill (or under-pay the bill), the full amount they missed will be added to the minimum due on the next installment, exactly the way it works on pretty much every other bill (credit card, utility, etc.).

We’ve also found that a small number of customers cause the majority of late payments, cancellations and reinstatements. To encourage those customers to keep on schedule, we’ve introduced a $9 late fee. It will be applied to any invoice that is not paid by its due date.

Late payments and under-payments cause lots of problems and significant service expense and issues. These changes will minimize the number of customers who receive cancellation notices or otherwise require additional special handling, and should make understanding the billing much easier for both you and your customers.

We know retaining customers and preventing unnecessary additional interactions is important to you. We look forward to these changes helping reach those goals.

Whether it’s a new policy or one that’s been in force for months, you can see at a glance when the next payment is due, and how much, if any, is due.


  1. Log in to
  2. Look up the policy by typing the policy number or any part of the insured’s name into the quick search box at the top right of any page.
  3. Glance to the right of the screen (under “Payment Details”) for the next Payment Due date and Amount Due.

Agency Sweeps are not instantly processed, so don’t instantly reduce the Amount Due. They are processed at 10:30 each evening. Until then, the pending sweep amount can be seen under the Accounting tab/Sweep Transactions. You can tell that it is pending because there is no posted date or confirmation number – those are added once the sweep is processed.

iMGA Policy Billing Screen

We hope this helps make writing Texas Dwelling, Homeowners, MobileHome, Renters and Vacant policies as easy as possible for you – and any time you see something we can do better, please speak up!

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