Archives for agents

We’re proud of what we do at iMGA and we’re happy to tell you what we think, but we know it means a lot more to hear it straight from other agents. Here are just some of the great comments we’ve received over the years:

Gabrielle Reynero
They have a very very simple and easy system to quote home, renters, mobile, and dwelling insurance. And they offer flood insurance that’s amazing not all companies are going to offer flood insurance with the product. And their rates are very very reasonable and affordable for our customers. Jim is always there when I have any questions regarding any of the products he is my go to guy.

Gina Salazar
Jim Gattis and team iMGA are awesome! They are friendly and knowledgeable! They cover pets which is a must in Austin and flexible payment plans. They’ll take care of you. I highly recommend!

Arthur Estrada
Their customer service is just amazing and when I had to submit a claim they were very quick to respond. And Jim was very very helpful he answered any questions I had. I would recommend IMGA for your home insurance and they also offer you flood insurance as well. Thank you IMGA.

Jeanette Escobedo
IMGA has an excellent customer service, the quoting process online is easy to use, they have some of the best Reps one of my favorite reps is Jim G hes very kind and answers all of my questions I have. IMGA offers all types of coverages! Go check them out you won’t regret it!

Maria Acuna
I’ve been doing business with IMGA for over 8 years and am very happy with their service. Their site is very user friendly and their staff is always ready to assist. In my most recent experience I required urgent help with Flood Insurance, I called Jim Gattis whom took care of me in no time. Thank you Jim and IMGA!

Airamis Rodriguez
iMGA is the best at insuring your home. They’ll even insure your mobile home. Need flood coverage? Even if you think you don’t need it, IMGA has got you covered. The best and friendliest customer service. Their quoting process online is easy to use. Jim Gattis is a great representative for IMGA. He is very kind & can answers all of my questions I have. If you don’t coverage from IMGA, then there’s something missing on your coverage.

“Ease of use.” That was Don Miller of Texian Insurance Agency’s answer when asked, “What is most important to you when working with a carrier?”

It’s easy to see why that’s his answer. We all have much more than enough to do every day. The last thing any of us need is more work than necessary to achieve our goals.

New Business

Don went on to add more specifics. He thinks it is particularly important that an agent be able to “easily transfer the information to get the policy issued.”

We couldn’t agree more. At iMGA we work constantly to make quoting and issuing a policy as easy and fast a process as possible.

That’s why we include:

  • Automatic Data Integration with services like ISO and local tax records
  • Instant Policy Issuance
  • Real-Time Policy Document Creation


Don also pointed out that after the sale, “ease of use in making any changes that might need to be made to the policy via endorsements” is also critical.

That’s why some of our most common endorsements can be done by our agents instantly.

For those that cannot, our underwriters are ready and able to help you complete those endorsements in as easy a manner as possible – usually during your call or live chat session.

At iMGA we understand that ease of use is critical to our agents, and we do everything we can to make issuing and managing policies as easy as possible.

If you’re a Texas insurance agent who would like to do business with a company that knows how important good communication is, let us know.

TU-UTEP Football GameYou can’t turn on a football game these days without seeing one or two (or two dozen!) commercials for auto insurance companies promising to save you money. Many of those companies expect you to do most of the work and want you to call only them when you’re considering leaving your current insurance company.

There is a much better way, and no animal (small or large) has to be involved – work with a local insurance agent.

Agents Can Offer Options

Sure, you could spend hours or days visiting multiple web sites and/or calling multiple 800 numbers to try to be sure you’ve gotten the value, but who has the time? Independent insurance agents – and all the agents representing iMGA – can collect your information only once and then use that to get the best value best combination of price and coverage from every company they represent.

Agents Understand the Details

When you buy insurance you’re buying coverage, and there are a LOT of coverage options with every different company and product. An independent insurance agent is a professional whose full-time work is with the details. Using an agent ensures you don’t get any nasty surprises when something happens.

At iMGA we’re proud to work with some of the best insurance agents in Texas. Contact us so we can help you find one.

If you’re a Texas agent that would like another great personal property market, tell us a little bit about yourself.

Nice One Story HouseGlobal management consulting firm Accenture recently released the results of a survey of US auto and home insurance buyers. The study included over 2,036 responses from a representative sample of home insurance purchasers, and the results are good news for agents:

  • Seventy-six percent of consumers express a preference for setting up and paying for their auto and home insurance policies in person with an agent.
  • Fifty-two percent of consumers prefer to obtain a quote either over the phone or in person.

Other important findings include:

  • Twenty-six percent of survey respondents planned to at least consider an alternative at their net renewal.
  • Fifty-four percent of customers realize that there are meaningful differences between different companies’ policies.
  • Thirty-eight percent of consumers are willing to pay for personalized insurance advice – and of those, fifty-six percent are willing to pay at least ten percent more.

The study also found these preferences held solid across all age groups. As Accenture managing director Erik J. Sandquist said, “Our survey reveals that many young consumers desire personalized advice and are willing to pay more for it – and a significant percentage prefers to obtain their quotes face-to-face.”

So even after billions of advertising dollars have been spent trying to convince customers to go direct, a strong majority still realize that a good agent is key to making sure their coverage truly meets their needs.

The results are a particularly strong vote of confidence for agents considering that the study was conducted entirely online.

At iMGA we’re proud to work with great agents all over Texas who are experts in personal property insurance, and we’re very glad this study shows that consumers also recognize their value.

We love talking to you, our valued agents, but we know sometimes you just need a change made to a policy as quickly as possible.

So we’ve made it so you can do the most common changes whenever you need.

For example, on a Dwelling policy you can do a Non-Money endorsement or an Agent Money Endorsement by selecting Actions/Modify Policy. On the bottom of the Policy detail page you will see two buttons:

Endorsement Buttons

The Non-Money endorsement lets you change the Bill To, Pay By, Insured Name and information, Mailing Address and Additional Interest/Mortgagee information.

Non-Money Endorsement

The Agent Money endorsement lets you change the age of the roof, the Other Structures limit and the Dwelling Update information. Simply select the dwelling you want to modify:

Agent Money Endorsement Intro

Then add or correct the information:

Agent Money Endorsement Detail

You can change all the same information on a Homeowners and MobileHome policy also.

On Renters policies you can add or delete Additional Insureds or make changes to Additional Insured name and address.

This is just another small part of how we work hard to make things as easy as possible for our agents.

Over the next few weeks we’ll be publishing interviews with iMGA team members. It’s a chance for everyone who works with them to see a little bit more of what makes iMGA unique. We have a fantastic team and know you’ll enjoy getting to know them a little better.

Mike Gibbs, our Director of Personal Lines, valiantly offered to go first. Those of you who attended the CE courses he taught at the PIA convention know he’s a real coverage expert. If you missed his presentations, get the materials on his comparisons between the ISO and Texas policy language and coverages for Dwelling Fire or Homeowners and you’ll see what we mean.

Here’s Mike in his own words:

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